Client Programs Analyst - Business and Systems

At a Glance:

Statement of Interest: Yes

Contact: Erika Petersen

Shadow: Request Here

The Global Client Programs (CP) group drives innovation by delivering outstanding and informative in-person and virtual events for our global client base. With team members across all our US offices and in London, we are seeking new applicants with a passion for interacting with and educating our clients through events.

The Opportunity:

As a Client Programs Analyst, you will be responsible for helping to oversee and manage Client Programs’ systems and applications.  You will be charged with the maintenance and evolution of system functionality, enhancing efficiency and usage, and to explore new ways to innovate and support client events via technology. This analyst will have the opportunity to flex their innovative muscles, navigate ambiguity, and create new ways to better support our clients’ needs.

We expect the role to grow quickly as we solve new challenges, including significant responsibility related to defining challenges, ideating and refining solutions. You will deliver excellent client service, while working closely with the broader Client Programs group and FI stakeholders to create and evaluate the effectiveness of the various systems and applications.

The Day-to-Day:

• Generate new ideas and solutions to evolve Client Program’s systems and technology to improve team efficiency and the client experience
• Manage all phases of projects from envisioning through deployment
• Collaborate closely with key internal stakeholders including BPM and IT to support optimization for our systems and processes
• Analyze and assess tests and programmatic results to iterate and improve outcomes
• Serve as the point of contact for system testing during upgrades and new launches for the business and provide training and updates for Client Programs employees

Your Qualifications:

• 2+ years of experience at FI or equivalent external professional experience
• Bachelor's degree or equivalent combination of education and experience
• Manage complexity and coordinate across several departments under strict timelines
• Self-driven individual who is technically inclined and solution-oriented
• Available to rotate early November, sooner if possible

We will conduct a preliminary screen of applicants based on qualifications, performance and manager feedback. Those who meet the hiring manager’s requirements will be moved forward in the process by participating in an interview. If you’d like to know more about the role, feel free to get in touch with Erika Petersen.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER