Business Process Optimization Program Manager

At a Glance:

Statement of Interest: No

Contact: Jennifer Garcia

The Opportunity:

The Business Process Optimization Program Manager helps to assess needs across the corporation, managing resources to re-engineer processes and events affecting the efficient running of the organization. You will report directly to the VP of Business Process Optimization.

The Day-to-Day:

• Manage the program to ensure the elements are completely and efficiently meeting the business requirements
• Manage all phases of project from envisioning through deployment
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Based on evaluation, makes recommendations to management regarding solutions to resolve business problems
• Assess requirements to deliver program components and sub-components, which may include implementation of solution, staffing of the projects, timelines.
• Establish and maintain all timelines and budgets related to their section of the program
• Coordinate all departments related to the program which may include IT, and Finance, Third-party Vendors and Business Users
• Proactively manage changes in program scope, identify potential crises, and devise contingency plans
• May work with department personnel, Business Analysts and Project Managers to evaluate current business processes and requirements
• If needed, creates and manages vision and scoping documentation, program schedule, project checklists
• Identify and manage program dependencies and critical path
• Coach, mentor, motivates and supervises program team members and contractors, and influence them to take positive action and accountability for their assigned work
• Develop best practices and tools for program execution and management
• Work onsite, under direct supervision, in a team-based and open office environment

Additional responsibilities may include:

• Oversee the enterprise process management program, focusing on driving measurable process creation and improvements company-wide
• Effectively communicate and gain agreement with senior stakeholders and key business partners to align program priorities with organizational goals and objectives
• Manage the portfolio of projects and educational programs to establish and maintain a culture of continuous improvement
• May be responsible for managerial responsibilities and development of a team responsible for effectively implementing business process management practices throughout the organization

Your Qualifications:

• 3+ years of experience successfully using business process improvement or business process design methods to make substantive change.
• Experience working both independently and in a team-oriented, collaborative environment
• Elicit cooperation from several sources, including senior management, internal clients, and other departments
• React to program adjustments and alterations promptly and efficiently
• Working knowledge of MS Office
• Work with department personnel, Business Analysts and Project Managers to evaluate current business processes and requirements
• Strong familiarity with change management
• Bachelor's Degree or equivalent combination of education and experience required

We will conduct a preliminary screen of applicants based on qualifications, performance and manager feedback. Those who meet the hiring manager's requirements will be moved forward in the process by participating in an interview. If you'd like to know more about the role, feel free to get in touch with Jennifer Garcia.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER